Privacy Policy

Last Updated: August 10, 2026

Coles Technical Group LLC (“we,” “our,” or “us”) respects the privacy of our clients, prospective clients, and website visitors. This Privacy Policy explains how we collect, use, disclose, and protect information gathered through our website and related interactions with our business.

Information We Collect

We collect information you provide directly, such as when you schedule a Introductory Call, submit a Support Request, complete a form, or otherwise contact us. This may include your name, business name, job title, email address, phone number, details about your organization’s technology needs, and anything else you choose to share.

If you become a client, we may collect additional business and technical information necessary to deliver contracted services. Information tied to an active engagement is also governed by the applicable Master Services Agreement, Service Order, Statement of Work, or other written agreement between you and Coles Technical Group.

Information Collected Automatically

Visiting our website generates some information automatically, including IP address, browser and device details, pages viewed, referring pages, and general usage patterns. We use cookies and similar technologies, including those provided by our CRM and analytics partners, to operate the site, process form submissions, understand how it’s used, and keep it secure. You can control cookies through your browser settings, though disabling them may affect how the site functions.

How We Use Your Information

We use the information we collect to respond to inquiries and support requests, schedule and conduct meetings, evaluate prospective engagements, deliver contracted services, maintain client and prospect records, prepare proposals and agreements, operate and secure our website and business systems, and meet our legal, accounting, and contractual obligations.

Coles Technical Group does not sell personal information.

Service Providers

We rely on trusted third-party providers to run our business, including tools for scheduling, CRM, video conferencing, e-signatures, payment processing, cloud storage, communications, analytics, and hosting. These providers handle information only as needed to perform their function for us, and their own privacy and security practices govern how they process it.

Client Technology Information

Delivering managed IT services often means Coles Technical Group has authorized access to your business systems, configurations, devices, and related administrative data. We use that access only as needed to provide the services you’ve engaged us for, maintain accurate records, protect your systems and accounts, and satisfy legal and contractual obligations. Access to client systems is further governed by your service agreement with us.

Data Security

We maintain administrative, technical, and organizational safeguards designed to protect the information in our care. That said, no method of transmission or storage is completely secure, and we can’t guarantee absolute protection. Please don’t send passwords, authentication codes, recovery keys, or other sensitive credentials through general website forms unless we’ve specifically directed you to a secure method for doing so.

Data Retention

We keep information for as long as reasonably necessary to provide our services, maintain appropriate business and legal records, resolve disputes, and meet our regulatory and contractual obligations. Once information is no longer needed for these purposes, we delete or anonymize it in line with our standard practices.

Disclosure of Information

We may share information with service providers acting on our behalf, professional advisors such as attorneys and accountants, or government and law enforcement authorities when required by law. We may also disclose information when necessary to protect Coles Technical Group, our clients, our systems, or others from fraud, security threats, or unlawful activity.

External Websites

Our site may link to third-party websites or services. We don’t control and aren’t responsible for their privacy practices, security, or content. Review their policies directly before sharing information with them.

Children’s Privacy

Coles Technical Group provides business technology services and does not knowingly collect personal information from children under 13 through this website.

Your Privacy Choices

You can request access to, correction of, or deletion of the personal information you’ve shared with us at any time through the Support Request link on this site. We may retain certain information where necessary for legitimate business, legal, or contractual reasons.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, or legal requirements. The current version, with its effective date, will always be posted here.

Contact

Questions about this Privacy Policy can be submitted through the Support Request or Introductory Call links on this website.